Case Studies
UFS AUTO
UFS AUTO
https://www.ufsauto.jp/UFS Auto Exports is a Japan-based enterprise renowned for sourcing and exporting high-quality used vehicles, with a primary focus on markets across Africa and various other international regions. As a trusted name in the automobile export industry, UFS Auto aimed to modernize its business by shifting from traditional communication methods like WhatsApp to a fully digitized, customer-centric platform.
Problem Statement & Solution
The Challenge
UFS Auto was operating in a traditional model that relied heavily on WhatsApp and offline inquiries to manage car sales and logistics. This outdated approach led to inefficiencies in customer engagement, difficulty in tracking shipments, and limited visibility for buyers seeking detailed car information and shipping costs.
The company needed a modern, intuitive, and efficient platform to streamline the entire process—from browsing used vehicles and making inquiries to finalizing purchases and tracking car shipments globally.
Our Solution
We collaborated closely with UFS Auto’s technical head to deeply understand the business goals and customer pain points. The final solution was a custom-built digital platform that delivered a seamless experience for users across the globe.
Key highlights of the solution include:
- Digital Vehicle Marketplace: Customers can browse an up-to-date inventory of affordable used cars categorized by brand, model, year, mileage, price, fuel type, country, and more.
- Inquiry and Purchase Workflow: Visitors can instantly raise inquiries, receive assistance through a dedicated chatbot, and complete purchases directly on the platform.
- Shipping Management Dashboard: Buyers can compare shipping costs, choose from a list of partnered shipping companies, and select the nearest port—all within the same user interface.
- Shipment Tracking and Document Delivery: Users can easily track their vehicle shipments and download car-related PDFs. Post-delivery, original documents are dispatched directly to their doorstep via trusted courier services.
- Intelligent Chatbot Integration: We recommended the use of an AI-powered chatbot to provide instant support, guide users through the car selection and buying process, and reduce dependency on manual assistance.
Services
- Custom Website Design & Development
- Digital Transformation Consulting
- Feature-Rich Dashboard Implementation
- End-to-End Vehicle Inquiry and Purchase System
- Shipment Tracking & Document Management
- Chatbot Integration for Enhanced Support
Key Features
Global vehicle ordering from any location
Advanced filtering by brand, model, year, price, mileage, fuel, and location
Real-time chat support for instant assistance
Website Showcase
Tech Stack
